Digital agencies. 
Get faster client approval for web projects.

No more never-ending web projects. 
Avoid slow customer feedback and provide 
a clear, visual process with Usersnap. 

Make Feedback Matter.

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Happy client
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all kind of software tools for integration

Install in 5 minutes. 
Incorporate in your workflow.

Embed the feedback widget on your website.

Connect Usersnap to your favourite tool.

Receive feedback and visual bug reports 
in Jira, Basecamp, Asana or Slack.

Features tailored to digital agency needs

Screenshot with comments

See the visitor's comments visually with screenshot and annotations.

Use your existing tools

20+ integrations available. Automatic or selective transfer to your project management or issue tracking tool. 

All the metadata available

URL. Operating system. Screen resolution. Browser version. Console logs.

Powerful dashboard

Everything your team needs to manage bugs and feedback. Collaborate, organise, label, search, prioritise.

Never miss a critical bug again. Receive bug reports & user feedback inside Slack and browser.

Get web projects 
approved faster.

Start Free Trial NowTry Usersnap for free

End of all misunderstandings. 
Know exactly what a client wants. 

  • Get a clear & simple way to give visual feedback for projects with the Usersnap feedback widget. 
  • Let clients draw & annotate directly in the browser without installing anything.
  • Increase the speed of your project and client happiness.
Video of Usersnap in action
Get Clear Client Feedback

Complete reports for fast reproduction of issues.

  • Get an issue reported with a screenshot and metadata like URL, OS or console logs.
  • Stop spending your valuable time chasing more information from the original sender.
Usersnap on mobile

USED BY THOUSANDS OF COMPANIES WORLDWIDE

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Team that understands each other

Less hassle for your team. 
Keep everyone happy. 

Save your developers', project managers', designers' and clients' time.

Divert feedback directly to the right person. 

Keep your team highly motivated with quick ticket turnarounds.

Bugs with ticket numbers

No unfinished change requests and bug reports.

Handle all clients' change requests in one place.

Let clients see that all issues are resolved.

Have a central place for feedback, which is also easily accessible for the clients. 

Earn more money with each web project.

Sort, label & prioritise reported issues. 

Classify change requests as either within budget or over budget. 

Ensure that web projects are both on-time and within budget. 

How does Usersnap work?

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Customisable feedback widget

Client-side error recording

Get Javascript errors for fast bug reproduction and debugging.

See exactly what your users see. 
Get a browser screenshot without any plugin required. 

Support for responsive websites

Usersnap works seamlessly on all primary browsers on both desktop, tablet & mobile.  

Adapt the widget to your brand and integrate it into your websites.

Get Complete Bug Reports

Our customer: tbk Creative

"Usersnap has changed the way we handle digital client feedback in every way. We’ve observed turnaround times of under 5 minutes when issues are logged to when they are assigned and completed."

Andre LeFort, VP of Technology
tbk Creative

Andrew Lefort
Read the Full Success Story

AFTER
- clear process
- one place for feedback and issues
- closing off all issues and bugs
- happy customer and successful project

BEFORE
- 100s of emails & messages in a project
- constantly asking for browser details

- hard-to-understand explanations
- no screenshots

THE COMPANIES THAT USE USERSNAP

Rachel Panush

"We use Usersnap for all our projects. It’s great that Usersnap captures browser and device information to help us better debug reported issues."

Rachel Panush
Executionists

Tony Stillwell

“The instant visual feedback we get from Usersnap has helped us tremendously for our product development.”


Tony Stillwell
DivvyHQ

Franz Tretter

"As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better."


Franz Tretter
Runtastic

Checklist for customers

Get web projects 
approved faster.

Start Free Trial Now

Notifications

Understand what your user see

Customers of Usersnap (logos)

"We automated the feedback loops between our clients and the development team." 

Andre LeFort, VP of Technology, tbk Creative